FAQ's
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Q.How can I track my order?
>To know the status of your order, you can contact us through below channels.
Mobile: +91 8423674565 (09:30 AM - 06:30 PM IST)
Email: shopneulooms@gmail.com |
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Q.How long does the order take?
>It usually takes around 3-4 days.You can also use you're tracking ID to track you're order.
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Q.What are the shipping charges?
>We offer free shipping in India on every item purchased through our website.
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Q.How can I pay?
>You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.
You can also pay through Bank Transfer. To know more, kindly call us at +91 8423674565 or drop us a mail at shopneulooms@gmail.com. |
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Q.How do I make a change in my order or change my order?
>Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at +91 8423674565 or shopneulooms@gmail.com
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Q.When can I cancel my order?
>You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.
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Q.What if my rug is damaged, defective in any way, or just not the item I ordered?
>Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, within 24hrs of receiving the rug at shopneulooms@gmail.com, along with your order ID. After receiving your email we will ensure resolution within 2 working day.
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