Shipping & Delivery

              

 

What do you charge for shipping?

We offer free shipping in India on every item purchased through our website.

Do you provide Door to Door delivery?

The order will be Delivered at your Doorstep.

How do I track my order?

We process our in-stock orders within 1 – 3 business day after we receive them. We will forward the tracking number to you as soon as the product is shipped. The tracking number can take 1-2 days to get activated and can be tracked on our website. We will also be updating you of the same via email and/or text message as and when possible.

How long will it take to receive my order?

Delivery of items will be dependent on the size of the rug ordered and the shipping location. In normal course and times, most items deliver in three to five days. It is hard to predict accurate delivery time of custom-made rugs and carpets. Some can be produced within a few weeks of the order. The estimated shipment time would be displayed on the all product pages and we endeavour to meet our shipment deadlines. We will keep you informed of the projected ship date as your custom rug is being made.

What if I refuse the delivery of my rug?

Please carefully inspect your order upon delivery to ensure the merchandise is not damaged. If you encounter a problem, please do one of the following:

FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately in presence of the delivery person to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. Inform us immediately about the same.

If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. Please mention the exact reason to reject the delivery of merchandise on the docket.

Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages, contact Neu Looms immediately and we will process a replacement order for you and handle all of the dealings with the freight company.